Terms & Conditions

These Terms & Conditions (the “Terms”) govern your access to and use of the Gavri website at trygavri.com and the Gavri Creatives application at app.trygavri.com (together, the “Service”). The Service is provided by Gavri (“Gavri”, “we”, “us” or “our”). Please read these Terms carefully.

By creating an account, accessing or using the Service, you agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other organisation, you represent that you have authority to bind it, and “you” refers to that organisation.

1. The agreement

These Terms form a binding agreement between you and Gavri. They incorporate our Privacy Policy by reference. If you do not agree, you must not use the Service.

2. Definitions

• Service — the Gavri Creatives platform, the Website and all related features.
• Brand Inputs — the information, URLs, social profiles, images, assets and instructions you provide or direct us to collect.
• Output — the creatives, images and copy generated for you through the Service.
• Subscription — a paid plan giving access to the Service.
• Team / Client — a workspace and its members, or a client account managed on behalf of a third party.

3. Eligibility and accounts

You must be at least 18 years old and able to form a binding contract to use the Service. You agree to provide accurate, current and complete registration information and to keep it up to date. You are responsible for safeguarding your account credentials and for all activity under your account. Notify us promptly at support@trygavri.com of any unauthorised use. The Service is intended for business and professional use.

4. The Service and AI-generated output

The Service uses third-party artificial-intelligence models to generate Output from your Brand Inputs. You understand and accept that:

• Output is generated automatically and may be inaccurate, incomplete or unsuitable for a particular purpose;
• identical or similar Output may be generated for other users, and we do not warrant that Output is unique;
• you are responsible for reviewing Output before use and for ensuring it complies with applicable laws and the policies of any advertising platform on which you publish it.

We may modify, suspend or discontinue features of the Service at any time. We will give reasonable notice of material adverse changes where practicable.

5. Subscriptions, fees and billing

Paid features require a Subscription. Fees, plan limits and billing frequency are shown at the point of purchase. Payments are processed by Stripe. Unless stated otherwise:

• Subscriptions renew automatically at the end of each billing period until cancelled;
• fees are charged in advance and are stated exclusive of any applicable taxes, which you are responsible for;
• usage of the Service may be metered and subject to the limits of your plan; and
• we may change pricing on prospective notice before your next renewal.

EU right of withdrawal. Where you are a consumer in the EU, you may have a statutory 14-day right to withdraw from a purchase of digital services. By starting to use the Service during that period, you expressly request immediate performance and acknowledge that you lose the right of withdrawal once the service has been fully performed. These Terms do not affect any mandatory consumer rights you have under applicable law.

6. Cancellation and refunds

You may cancel your Subscription at any time from within the Service. Cancellation takes effect at the end of the current billing period, and you retain access until then. Except where required by mandatory law or expressly stated, fees already paid are non-refundable and we do not provide refunds or credits for partial periods.

7. Your Brand Inputs

As between you and us, you retain all rights in your Brand Inputs. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, process and transmit your Brand Inputs — including to our sub-processors and the AI providers — solely to operate and provide the Service to you.

You represent and warrant that you own or have all necessary rights, licences and permissions to your Brand Inputs and to instruct us to collect and process content from any website or social-media profile you nominate, and that our processing of them will not infringe the rights of any third party or violate any law or the terms of any third-party platform.

8. Ownership of Output

Subject to your compliance with these Terms and to the terms of the underlying AI providers, we assign to you such rights as we hold in the Output generated for you, so that you may use it for your business. You are solely responsible for clearing any third-party trademarks, copyrights, likenesses or other rights appearing in or implicated by the Output before you publish or otherwise use it. We make no representation that Output is free of third-party rights.

9. Acceptable use

You agree not to use the Service to:

• create or distribute content that is unlawful, infringing, defamatory, deceptive, discriminatory or otherwise prohibited;
• produce advertising that violates applicable law or the policies of the platforms on which it is run;
• instruct collection of content from sources you do not have the right to use, or that breaches a third party’s terms;
• reverse engineer, copy or create derivative works of the Service, except as permitted by law;
• circumvent usage limits, rate limits or security measures, or interfere with the Service’s operation; or
• use the Service to build a competing product or for any unlawful purpose.

10. Teams and Clients

If you create a team or manage clients, you are responsible for the users you invite and for their compliance with these Terms. Team owners and administrators control access, seats and content within their workspace. Where you use the Service on behalf of a client, you represent that you are authorised to do so and to provide that client’s Brand Inputs to us.

11. Third-party services

The Service depends on third-party providers, including Supabase, Google, OpenAI, Stripe, PostHog, Resend and others. Your use of the Service may be subject to those providers’ terms, and we are not responsible for their acts, omissions, availability or outages.

12. Our intellectual property

The Service, including its software, design, trademarks, and all associated intellectual property, is and remains owned by Gavri and its licensors. Except for the rights expressly granted to you in these Terms, no rights are transferred to you.

13. Disclaimers

To the maximum extent permitted by law, the Service and all Output are provided “as is” and “as available”, without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement and accuracy. Output does not constitute professional, legal, marketing or advertising advice, and you rely on it at your own risk. We do not warrant that the Service will be uninterrupted, error-free or secure.

14. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, data or goodwill. Our total aggregate liability arising out of or relating to the Service will not exceed the total fees you paid to us in the twelve (12) months preceding the event giving rise to the liability.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, for fraud, or for any mandatory liability owed to consumers.

15. Indemnity

You agree to indemnify and hold harmless Gavri from and against any claims, damages, liabilities and reasonable expenses arising out of your Brand Inputs, your use of the Output, or your breach of these Terms or of applicable law.

16. Suspension and termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you breach these Terms, fail to pay fees, or where required to protect the Service or comply with law. On termination, your right to use the Service ends; provisions which by their nature should survive (including Sections 7–8 and 12–18) will survive.

17. Changes to these Terms

We may update these Terms from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, notify you. Your continued use of the Service after an update constitutes acceptance of the revised Terms.

18. Governing law and jurisdiction

These Terms are governed by the laws of the Republic of Bulgaria, without regard to conflict-of-laws rules. The courts of Sofia, Bulgaria will have exclusive jurisdiction over any dispute arising out of or relating to these Terms, save that, if you are a consumer, you benefit from any mandatory protections and the jurisdiction of the courts of your place of residence under applicable law.

19. Miscellaneous

• Severability. If any provision is found unenforceable, the remaining provisions remain in effect.
• Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition or sale of assets.
• Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and us regarding the Service.
• Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.
• No waiver. Our failure to enforce a provision is not a waiver of it.

20. Contact us

Questions about these Terms can be sent to support@trygavri.com.